Technology
Technical Support Specialist
The Technical Support Specialist will be responsible for providing technical assistance and troubleshooting support to our learners and instructors using the MeducateED online platform.
Commitment
This is a part-time role with the opportunity for growth and career advancement.
Responsibilities
- Respond to technical inquiries and troubleshoot issues related to the online learning platform
- Assist learners and instructors with account setup, course access, and navigation
- Document and escalate recurring technical issues to the development team
- Maintain knowledge base articles and FAQs for common technical queries
- Provide training and guidance on using the platform's features effectively
Requirements
- Experience in technical support or customer service roles, preferably in an online/digital environment
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Patience and the ability to explain technical concepts clearly
- Basic understanding of web applications, LMS platforms, and common software/hardware troubleshooting
A high level of English is required for every position. Candidates with prior international experience are strongly preferred.
Apply for Technical Support SpecialistOr write to us directly
Tell us which role calls to you, and why.